Refund & Returns Policy
At SuperByte (superbyte.co.za), your satisfaction is our priority. Please read our policies carefully before making a purchase.
Processing & Delivery
- Order Processing: 1–5 business days after payment confirmation.
- Delivery Timeframe: 1–14 business days depending on your location and courier availability.
- You will receive tracking information for your order where applicable.
Shipping Policy
- Shipping Fees: Calculated at checkout; free shipping may apply for qualifying orders.
- Courier: We use trusted couriers to deliver your items safely.
- Delivery Issues: We are not responsible for delays caused by the courier, incorrect addresses provided by the customer, or force majeure events.
- Lost/Damaged in Transit: Please contact us immediately if your package is lost or damaged during shipping.
Returns
- Eligibility: Returns are accepted for defective, damaged, or incorrect products within 14 days of delivery.
- Conditions: Items must be unused, in original packaging, and accompanied by proof of purchase.
- Return Shipping Costs: Customers pay return shipping unless the product was defective, damaged on arrival, or incorrect.
Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved Refunds: Processed to your original payment method within 5–10 business days.
- Non-Refundable: Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- Exchanges are available for defective or incorrect items within 14 days of delivery, subject to stock availability.
- Contact us to request an exchange.
Cancellations
- Orders can be cancelled within 24 hours of purchase.
- Once an order is shipped, cancellation is no longer possible, but you may return the item according to our returns policy.
Contact Information
For questions about refunds, returns, exchanges, shipping, or cancellations, contact us:
📧 info@superbyte.co.za
📞 Mon – Fri: 8 am – 5 pm | Sat & Sun: 10 am – 3 pm